Refund policy

Effective date: July 25, 2026

We want you to feel certain about the artwork you choose. This policy explains Conventional Art’s 15-day return assurance and how we resolve damage, defects, or order errors.

15-day returns on eligible artworks

You may request a return for an eligible physical artwork within 15 calendar days after the carrier marks it delivered. To be eligible, the artwork must be unused, unhung, uninstalled, and returned in its original protective packaging in the condition received. You will also need your order number or other proof of purchase.

To begin, email info@conventionalart.com before sending anything back. If the return is accepted, we will provide return instructions and the correct return address. Items sent without prior authorization may not be accepted.

Change-of-mind returns

Standard, non-personalized physical artworks listed in the online archive are eligible for the 15-day return window, even though they are produced to order. For an approved change-of-mind return, the customer is responsible for secure return packaging, return shipping, and return insurance. Original shipping charges and duties are not refundable.

Damage, defects, or an incorrect order

Please inspect the package and artwork on arrival. If it arrives damaged, defective, misprinted, or different from the item or size ordered, contact us within 15 days of delivery and include clear photographs of the artwork, packaging, shipping label, and issue. Once verified, Conventional Art will arrange an appropriate replacement, repair, or refund at no additional cost to you.

Items that are not eligible

The following cannot be returned unless they arrive damaged, defective, or incorrect:

• Digital downloads or other digital goods after delivery or download access;
• Custom commissions, personalized works, and made-to-your-specification orders;
• Gift cards;
• Items identified as final sale before purchase;
• Artwork that has been hung, installed, altered, damaged after delivery, or returned without its original protective packaging.

We cannot accept returns for an address or product option entered incorrectly by the customer after production has begun. Contact us immediately and we will help where production timing allows.

Cancellations and exchanges

Cancellation requests must be made within 12 hours of purchase. If production has already begun, cancellation might no longer be possible. The fastest way to exchange an eligible artwork is to complete an approved return and place a new order for the preferred work, format, or size.

Refund timing

We will inspect an authorized return after it arrives. Approved refunds are issued to the original payment method within 10 business days of inspection. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed after we confirm approval, email info@conventionalart.com.

Statutory rights

This policy does not limit any mandatory consumer rights that apply where you live. If local law gives you stronger rights, those rights continue to apply.

Contact

Conventional Art
Email: info@conventionalart.com
Phone: +1 778 798 0773
Response target: within 24 hours
British Columbia, Canada